Return & Refund Policy

HANX Electrical Service LLC is committed to providing quality electrical services and customer satisfaction. This Return & Refund Policy outlines our procedures regarding services, materials, and products supplied during projects.

 

 

Service Appointments

 

Customers may cancel or reschedule appointments by contacting us as soon as possible.

 

We reserve the right to charge a service fee for appointments canceled after technicians have been dispatched or after work has commenced.

 

Materials and Products

Electrical materials, fixtures, devices, and equipment purchased specifically for a project may be eligible for return only if:

 

  • The item is unused
  • The item remains in its original packaging
  • The item is in resalable condition
  • Return is requested within 30 days of purchase
  • Proof of purchase is provided

 

Approved returns may be subject to a restocking fee and any applicable shipping or handling charges.

 

Non-Returnable Items

The following items are generally non-returnable:

 

  • Custom-ordered materials

  • Special-order equipment

  • Installed electrical products

  • Opened or used materials

  • Products damaged after delivery or installation

  • Clearance or final-sale items

 

Refunds

Refund eligibility is determined after inspection and review.

 

Approved refunds may be issued through the original payment method or by company-issued credit.

 

Processing times may vary depending on payment providers and financial institutions.

 

Service Work

Because electrical services involve labor, diagnostic work, and professional expertise, completed service work is generally non-refundable.

 

If you believe work was performed incorrectly, please contact us immediately so we can evaluate the issue and work toward a satisfactory resolution.

 

Warranty Claims

Manufacturer warranties apply to products and equipment when applicable.

 

HANX Electrical Service LLC may assist customers with manufacturer warranty claims but does not control warranty approval decisions made by manufacturers.

 

Damaged or Defective Materials

Customers must notify us promptly if materials supplied by HANX ELECTRICAL SERVICE LLC arrive damaged or defective.

 

We will review the situation and determine appropriate repair, replacement, or warranty options.

 

Policy Changes

HANX Electrical Service LLC reserves the right to modify this policy at any time without prior notice.

 

Contact Information

 

HANX Electrical Service LLC

 

Addresses:
1811 E Stella Ln, Phoenix, AZ 85016

PO BOX 61661, Phoenix AZ,85082

 

Phone: 480-702-3389

 

Email: greg@hanxelectricalservice.com